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FAQ2025-04-16T10:36:02+00:00

Read the FAQs

How does it work?2025-06-04T14:27:39+00:00
  1. Send us a close-up photo of a person (or pet) to be drawn.
  2. Our designers will create a digital portrait and share it for your approval.
  3. After approval, you’ll choose the colours you like.
  4. We pack everything by hand, making it the perfect gift!
What is included in the kit?2025-06-04T14:28:21+00:00
  • 100% cotton canvas with a built-in image
  • 4 acrylic paints
  • 4 brushes
  • An applicator and a foil for peeling off the portrait

You don’t need any drawing skills—just have fun painting!

Can I see the design before attaching a photo?2025-06-04T14:27:08+00:00

The design is carefully made by hand, and each one takes several hours to complete. If we ever encounter an issue with the photo, we’ll get in touch and work with you to make sure we have the right photo to create your portrait.

Can I change the photo after placing the order?2025-06-04T14:29:44+00:00

Since creating the design is a detailed process, it’s best to select the right photo initially. If you’re unsure, reach out to us, and we’ll help you choose!

Can I combine multiple people from different photos?2025-06-04T14:30:07+00:00

YES! If you don’t have a group photo or want specific people together, we can combine multiple photos seamlessly.

Can I include animals in the portrait?2025-06-04T14:30:37+00:00

Absolutely! We create portraits for all kinds of pets, either individually or alongside people.

Can I return or exchange my personalised gift?2025-06-07T11:13:24+00:00

Each kit is made to order, so we’re unable to accept returns unless there’s been a mistake on our part. If anything arrives damaged or incorrect, we’ll sort it—refund or replace, no fuss.

How long does it take to complete the order?2025-06-04T14:32:09+00:00
  • Design creation: 2-4 days
  • Production (after your approval): 2 days
  • Total: Approximately 4-6 working days

For urgent orders, contact us to check for priority fulfilment.

How many people can we fit on a canvas?2025-06-04T14:34:03+00:00
  • 40 x 30 cm: Ideal for 1 face
  • 50 x 40 cm: Can fit up to 2 faces
  • 70 x 50 cm: Perfect for 3 faces
  • 80 x 60 cm: Fitting up to 6 faces

Need a custom size? Contact us!

What materials do you use?2025-06-04T14:39:49+00:00
  • High-quality, triple-primed, 100% cotton canvas
  • Professional-grade acrylic paints
  • Each canvas is stretched on a sturdy stretcher, ready to hang!
Is there a chance I’ll mess up?2025-06-04T14:40:10+00:00

Not at all! The process is simple and comes with clear instructions. If you need help, feel free to reach out.

Any pro tips for the best results?2025-06-04T14:41:00+00:00
  • Work in a well-lit area for precision.
  • Experiment with brush strokes for unique effects.
  • Let each colour dry completely before layering.
  • If you’re applying thicker or multiple layers, the foil might not lift the first vinyl layer completely. Simply use tweezers or a toothpick to gently remove any remaining vinyl from the canvas!

Still have questions?

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